- Providing (effective) connected, interactive, automated and informed end user experiences
- Adhering to SLAs (quality, first call resolution, adherence)
- Ensuring Customer satisfaction
- Providing professional and quality remote desktop end user support services
- Adhering to the Service Level Agreements
- Effective and Efficient Call Management
- Identifying and Implementing the most relevant IT Toolset for effective service delivery
- Modern Workspace 365 Supportability
- Providing professional Installations, repairing and testing of network infrastructure
- Deploying project resources to implement, replace and upgrade peripherals at customer locations
- Microsoft 365 Solutions
- Integration, Automation and Development
- Cloud Readiness Assessments
- Cloud Transitioning Services
- Specialised Azure Professionals (Az104, Az900, Az500, Az305)
Products and services
- Structured & Strategically Aligned Recruitment Process Applied
- Top Talent Candidates Provided
- Available & Dedicated Account Managers
- New innovative ways of recruiting and managing are introduced
- Quick turnaround on requests
Customized solutions
- Personalized/ customized managed service solution
- Interactive approach and building deep client relationships
- Less admin intense and time consuming approach
Quality and professional personnel
- Reputational damage – ensure employees are aligned to the client journey and understand both APP and client policies/procedures and expectations
- Run a probation and conduct intensive training for every employee to ensure they are well vetted
Delivery Excellence
- Ensuring clients feel their image and the company is secure in APP’s hands
- Customer satisfaction scores are above SLA requirements